Sales Policy
Effective Date: November 30, 2024
Thank you for choosing NiloinkTech for your technological needs. This Sales Policy outlines the terms and conditions under which we sell products through our website https://niloinktech.net. By making a purchase from our website, you agree to the following terms.
1. Product Availability
a. Stock Availability
All products listed on our website are subject to availability. While we strive to maintain accurate stock levels, there may be instances where a product becomes unavailable after an order is placed. If this occurs, we will notify you promptly and offer an alternative product, backorder options, or a full refund.
b. Product Descriptions and Accuracy
We make every effort to provide accurate descriptions, images, and specifications for all products. However, product specifications, colors, and designs may vary slightly depending on manufacturer updates, lighting conditions in product photography, and other factors. We do not guarantee that the product images and descriptions displayed on the website are 100% accurate.
c. Pricing and Taxes
All prices on NiloinkTech are listed in USD and are subject to change without notice. Prices are final once your order has been confirmed. Any applicable sales taxes will be calculated at checkout based on your shipping address. Additional shipping fees may also apply, depending on the delivery method you select during checkout.
2. Payment Methods
We accept the following forms of payment for all purchases:
- Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Apple Pay
Your payment will be processed securely, and we use encryption technology to protect your financial data. All payments are authorized before processing your order, and no order will be shipped until payment has been confirmed.
3. Order Processing and Shipping
a. Order Confirmation
Once you place an order on our website, you will receive an order confirmation email detailing the products purchased, their quantities, and the total price. Please review this information carefully. If there are any errors or discrepancies, please contact us immediately to make adjustments.
b. Processing Time
Orders are typically processed within 1-2 business days after confirmation. Orders placed on weekends or holidays may be delayed until the next business day. Processing times may vary depending on product availability and other factors.
c. Shipping Methods
We offer several shipping options to suit your needs, including standard, expedited, and international shipping. Shipping fees are calculated at checkout based on the weight, size, and destination of your order.
d. Delivery Time
Delivery times vary based on the shipping method selected and the delivery location. Estimated delivery times will be provided at checkout. While we strive to meet these delivery times, delays may occur due to factors outside our control (e.g., weather, customs clearance, etc.).
4. Return and Exchange Policy
a. Eligibility for Returns
To be eligible for a return, products must be unused, in the original packaging, and in the same condition in which you received them. Returns must be initiated within 30 days from the date of delivery. Some products may be excluded from the return policy (e.g., software, open-box electronics, or clearance items).
b. Return Process
To initiate a return, please contact our customer service team at [email protected] with your order number, product details, and reason for return. We will provide you with instructions on how to return the item. Customers are responsible for the return shipping costs unless the product is defective or damaged during shipping.
c. Refunds and Exchanges
Once we receive the returned product and confirm its condition, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. If you wish to exchange a product, please follow the same return process, and we will ship a replacement item once we receive the returned product.
5. Customer Service
Our customer service team is available to assist you with any inquiries, issues, or concerns. Please feel free to contact us via the following channels:
- Phone: (620) 347-8951
- Email: [email protected]
- Address: 402 E Hector Ave, Arma, Kansas